Production Time: 6-10 days is standard; orders greater than catalog quantities are subject to quoted delivery. Production time begins upon receipt of signed order acknowledgment letter and approval of credit. Domed items and consecutively numbered items are excluded. For multicolor imprints please allow 3 additional production days per additional color. Factory reserves right to increase or decrease production time. Such changes will be noted on purchase order acknowledgement.

Acknowledgements: Purchase orders are acknowledged via FAX or E-mail.

Assorted Colored Items: When ordering items in assorted colors that require pad printing or screen printing, and each different colored item requires a different color imprint, a WASH-UP CHARGE must be added @$12.50 (G) for each color imprint.

Billing: All payments must be made un US dollars only.

Cancellations: A Minimum Cancellation Charge of $30.00 (G) plus all charges incurred to date will be billed accordingly.

Colors: Note that colors of items shown in the catalog may not be identical to the item due to photography and printing. If color shade is critical, random samples are available for customer approval, prior to production. Where items are available in more than one color, customer must specify. If no color is chosen, we will supply assorted colors. Merchandise may vary from lot to lot due to manufacturing process and we CANNOT guarantee exact color on repeat orders.

Combined Quantity Pricing: A purchase order for a single account that reflects more than one item to be shipped at the same time for the same customer, may use Combined Quantity Pricing. Minimum quantities as indicated for each item apply. Items MUST be in the same price category (i.e. within $1.00) Not applicable to stock tags.

Consecutive Numbering: $40.00 (G) set-up plus 40¢ (G) each running charge. Add 3 extra days for production. Available in hot stamping only. (DP-8 includes consecutive numbering in price)

California Proposition 65: California has a law concerning products being shipped into California, which is called Proposition 65. Please Click Here to refer current information regarding shipments of product to the state of California.

Copy Changes: $22.50 (G) ea.

Export Shipments: $25.00 (G) plus freight. Taxes and duties are the responsibility of the recipient.

Handling Charge: A $2.50 handling charge will be added per box, $25.00 maximum per order.

Imprints: Items marked Tagmaster® Perma-Dure® process and doming process have guaranteed imprints for the life of the product. Hot stamped printing is not permanent and cannot be guaranteed against rubbing off. Factory will not allow any credit for friction wear. Hot stamping in white foil is not recommended. On silk screened and pad printed items, gold and silver have a matte finish, and cannot be produced with a glossy finish. Exact color match cannot be guaranteed on reruns. We will supply best color imprint for item if not specified on purchase order.

International Shipments (Including Canada): FO B Evanston, IL , USA Catalog prices do not include duties, taxes, broker fees or freight. These fees will be prepaid and added to your invoice, provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days. Export documents will reflect catalog pricing and will be provided at no additional cost. If you wish to specify a carrier and account number for an international shipment, you will be responsible for customs clearance and ultimate delivery of shipment, as well as for duties, taxes and broker fees. You must provide broker information with you order (broker name, address and phone number).

Inventory: Tagmaster® accepts no liability for inability to ship an order due to stock shortages. Please check inventory with factory before placing large orders.

Less Than Minimum: $22.50 (G). One half of the lowest quantity is absolute minimum, except where shown otherwise.

New Accounts: Please allow one additional day for production. New accounts are on a pre-pay basis until credit terms can be set-up by accounting.

Overruns or Underruns: All orders are subject to 5% overruns or underruns and will be billed accordingly. Orders specifying exact quantities must be stated on the purchase order and a charge of $15.00 (G) will be added to invoice. TAGMASTER® ACCEPTS NO LIABLITY IF EXACT QUANTITY IS NOT STATED ON PURCHASE ORDER

Phone Orders: No phone orders are accepted. All orders must be sent via mail, fax, or e-mail.

PMS Color Match: $40.00 (G) each. Not available on hot stamped or stress-ease items but we will match standard colors as close as possible at no extra charge. PMS color matches are available on silk screened, pad printed, letterpress and digital offset items, but have some color limitations. PMS matches cannot be guaranteed on dark colored items.

Paper Proofs: Available upon request @ $12.50 (G) per copy. Complimentary paper proofs may be faxed at the discretion of the factory. Any revisions to proofs will be charged as a new proof @ $12.50 (G) per copy. All orders will be shipped 6 days after paper proof approvals. NO CREDIT WILL BE ISSUED FOR ANY ERRORS AFTER APPROVAL.

Product Proofs: Pre-production samples will be invoiced @ $40.00 (G) plus cost of item. Corrected revisions will be billed as a new proof and will be invoiced @ $40.00 (G) plus cost of item.

Registration: A registration variance of +/- 1/32 may occur with multiple colors and must be considered acceptable registration.

Repeat Orders: Files are maintained for 24 months. Orders repeated within 24 months of the original order will be subject to a $22.50 (G) exact re-order set-up charge. The most recent invoice number and date must be supplied when requesting a repeat of a previous order. ANY CHANGE IN ARTWORK OR PURCHASE ORDER IS NOT A REPEAT ORDER.

Returns & Credits: Complaints must be filed within 30 days of shipment. Printed orders may not be returned and will not be accepted without written authorization. A return authorization number, assigned by the factory, must appear on the outside of any packages for all returned merchandise. Merchandise that has been returned for inspection will be returned back to customer if we do not find any problem with the merchandise. Merchandise must be returned before credit can be issued. Credit will be issued only for what has been returned. Random samples may not be returned for credit. Return shipping charges must be prepaid. “Stock Tags” & blank parts will have a restocking fee of 25% billing plus full shipping charges. Blank cases (DP-16, DP-225 and DP-226) may not be returned. All credits must be issued within 30 days of invoice date. No credits will be issued after 60 days of invoice date. Once blank items are decorated, no returns will be accepted. Any orders that have to be redone due to an issue with the order will be billed in full until original order is received and inspected. Any product that was returned will be inspected, once inspected any product that is in good working condition will be returned to customer.

Set-Up Charges: Where shown, SET -UP CHARGE S include touch-up of supplied “camera ready” art to make it “production ready.” 30 minutes is allowed; orders requiring extensive artwork or additional photography, are invoiced at $50.00 (G) per hour. Fax transmissions, photo copies or art generated on a laser printer are NOT considered camera-ready quality. Mounted cuts cannot be used!

Shipping: F.O.B. Illinois. All orders are shipped UPS® or Fed EX® unless otherwise requested. Larger shipments are via common carrier. Factory does not assume responsibility for carrier delays and cannot be held responsible.

Spec Samples: Spec samples are invoiced @ $40.00 (G) plus all applicable charges per catalog item description. Unit cost of a spec sample is rebated upon receipt of an order for exact reproduction of the spec sample.

Split or Drop Shipments: $12.50 (G) per location.
 
NON-Imprinted (Blank Product): EQP -10% pricing applies. Minimum billing @ $30.00 (G).

UNION Label Printing: Our factory employees are members of Teamsters Union Local 777. We can supply a union trademark at no additional cost. (See USA made items on inside back cover)

ARTWORK TECHNICAL

E-MAIL Requirements: For all emailed artwork use the following address: art@tagmaster.net. When you have the art and order ready to send together, send it to orders.art@tagmaster.net. The order and artwork will be acknowledged via e-mail to the sender. Always send a .pdf file for comparison of the art or fax a hard copy with your order. All PMS colors must be identified on the printout. This printout will verify that the correct art and fonts were received. For multi-color jobs, please include a composite as well as printed separations. Mac or PC files are acceptable. SEE REQUIREMENTS UNDER ACCEPTABLE FILE FORMATS. Include the following when sending your art or order via e-mail: Subject filed must have the purchase order number and type of service. Ex. “PO# 1234, 1-Day service”. In the body of the email please include: Company name, address, phone, ASI number and any special instructions regarding your art or order. Delays may occur if the above information is not supplied. The P.O. must be clearly marked: “ART SENT VIA E-MAIL.” All E-mailed art is acknowledged via e-mail back to the original sender.

ACCEPTABLE FILE FORMATS FOR DISKS OR E-MAIL

Adobe Illustrator CS3 or lower is preferred. Please save as an .ai or .eps file with all text converted to outlines

Acceptable Software and File Types: Illustrator .eps or .ai, Freehand .eps, Corel Draw .cdr

All Corel files and EPS files must be Vector (no imported pictures). A vector file is resolution independent, that is, it can be scaled to any size and printed on any output device at any resolution without losing its detail or clarity.

Artwork will be sized to fit the imprint area as large as possible unless otherwise specified.

Fonts: It is recommended that all text be converted to outlines when possible. If this is not possible; all Fonts, Font Suitcases, Printer Fonts and Screen Fonts must be included. We recommend Arial or Helvetica for the best printing results. We do not recommend Times Font Family. Be sure the point size will be large enough to print clearly. Serif and Script fonts are not recommended on small items nor do they print well in all caps. If typestyle is not specified on purchase order Helvetica will be used.

• All copy should be 7 pts or higher, smaller type may fill in and we can not be responsible.
• All Lines should be no thinner than 1 pt.
• Tagmaster® requires a resolution of artwork no less than 600 dpi [NO 72 dpi JPEG or GIF files]
• We will adjust halftone percentages and reset copy when necessary.
• NOTE: Microsoft® Office programs (Word, Power Point, Excel, etc.) are not graphics programs and will not be recognized as acceptable art.

Camera Ready Art Guidelines: Black & White line art on flat photographic paper. 600 dpi (or higher) laser prints, preferable at 200% of final size. Multi-Color Artwork: Must send Black & White color separated art with registration marks for each color. Always include a color composite.

Spot Colors: Most Tagmaster® printing is done in spot colors. We use the Pantone Matching System (PMS). All files containing RGB or CMYK must be converted into spot colors (PMS). The colors must be clearly identified in the file as well as on the composite (hard copy).

Halftones: All camera-ready art supplied with halftones must be “to-size” with a 65–133 line screen. Silk screen items 60–85 lpi, Pad printed items 50–65 lpi, Offset items up to 133 lpi. Halftones can’t be printed on Hot stamp items, stress relievers, or textured surfaces, such as portfolios.

Unacceptable Artwork/Text Files: Faxes or copies of faxes, photocopies, photographs, slides, transparencies, letterheads, business cards, laser art printed with a resolution of 600 DPI or less, JPEG s, GIF s, actual products, or any other art that needs to be touched up, color separated or made one color.

Straight Line Copy: Tagmaster® can typeset your copy if we have the font that was used to create your text file. Please provide the font name and a printed sample of the font. If not, we will use the font that will work best.

Artwork Return Requests: Artwork will be returned upon written request after completion of order and payment of invoice. Written requests may be made via mail, fax or e-mail.

General Disclaimer

Products and logos shown in this catalog appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by this company or that the products with those specific imprints are readily available to any purchaser without permission of the owners of the trademarked, copyrighted art or copy. We accept all copy and other materials submitted by the customer for use by the factory introducing items ordered on the basis that they are submitted in full compliance with all laws regarding trademark, service mark, copyright, etc. The factory accepts no liability for any infringements.